Reservationist Sample Resume

Reservationists work in various facilities such as hotels, restaurants, resorts, and travel agencies. These professionals typically work at the front desk of a facility and act as the first point of contact for clients. Their responsibilities include taking and managing reservations, receiving phone calls, answering client inquiries, negotiating rates, taking payments, and resolving problems.

To work as a reservationist, an individual should have strong communication and interpersonal skills, customer service, negotiation, time management, and organizational skills. A high school diploma or GED is sufficient to work as a reservationist.

Reservationist Sample Resume

Jane Doe
651 Sample Road
Dallas, TX 12345
(012) 345-6789
[Email]

Reservationist

SUMMARY
Highly qualified and energetic Reservationist with 6+ years experience in making, amending, and canceling reservations depending on availability and clients’ preferences. Adept at receiving phone calls, answering client inquiries, negotiating rates, and taking payments. Effectively able to make recommendations and upsell products and services. Strong computer skills and adept at using reservation software and MS Office Suite.

CORE COMPETENCIES
• Upselling and Revenue Maximization
• Reservation and Scheduling
• Guest Registration
• Negotiating Rates
• Sales Techniques
• Routine Billing
• Advance Deposit Handling
• Complaint Handling
• Problem-solving

ACCOMPLISHMENTS
(Mention your accomplishments here)

PROFESSIONAL EXPERIENCE

Reservationist
ABC Hotel, Dallas, TX
2018 – Present
• Greet guests in a polite manner when they arrive at the reservation desk
• Provide customers with information about available options and answer their queries
• Make reservations depending on availability and customers’ requirements
• Negotiate rates and accept payments
• Verify customer information and punch it into the system
• Send confirmation emails or letters to the customers
• Assist customers through check-in and check-out procedures
• Assist customers in amending or canceling reservations according to the hotel’s protocols and rules

Reservationist
The XYZ, Dallas, TX
2015 – 2018
• Greeted customers in a pleasant and professional manner when they arrive at the front desk and provided them with the required information
• Made, amended, and canceled reservations depending on availability and clients’ preferences
• Entered clients’ information and reservation details into the database
• Provided clients with information regarding additional services or special packages
• Made recommendations and upsold products and services
• Made sure that front desk and lobby areas are kept cleaned and maintained at all time

EDUCATION
Specialized Courses in Front Desk Handling
ABC College, Dallas, TX