A Lead Teller is in-charge of overseeing all of the different tellers in a financial institution to make sure that withdrawals, deposits and check-cashing are performed successfully. His obligations and responsibilities can also rely upon the scale of the facility and styles of services supplied to customers.
Generally these specialists are chargeable for supervising more than one tellers, making sure corrected balancing and performance, coping with coins drawer, communicating with and solving customers problems, refilling the ATM machines, and checking and verifying every day banking transactions.
Skills required for this position include supervisory skill and the ability to manage others fairly, ability to motivate other tellers, ability to remain professional at all times, ability to operate and handle ATM machines, and excellent communication skills.
An ideal candidate need to possess a high school diploma at a minimum, along with the capacity to perform fundamental arithmetic functions.
Following is a list of sample skills for lead teller position:
Lead Teller Skills Sample
- Skilled in providing quality customer service and maintaining accuracy.
- Capable of processing customers’ financial transactions in a fast paced environment.
- Profound ability to provide excellent customer service and training to other tellers.
- Well-versed at hiring and training new tellers.
- Qualified to record all transactions electronically throughout my shift.
- Talented in handling cash drawers and counting cash at the start and end of my shift.
- Experience at ordering bank cards and checks for customers.
- Expert in answering questions from customers about their accounts.
- Ability to supervise, coach, train and inspire team members to excel.
- Competent at investigating teller losses and institute corrective measures.
- Particularly effective in explaining products and services offered by the bank such as certificates of deposits (CDs) and loans, to the customers who are interested and refer them to the appropriate personnel.
- Specifically skilled in handling upset or irate customers and helping to resolve customer concerns.
- Special talent in handling errors in customer accounts.
- First-hand experience in preparing specialised types of funds, such as traveller’s checks, savings bonds, and money orders.
- Excellent ability to recognise and respond to sales opportunities.