Outreach Worker Duties and Responsibilities


Outreach workers are social services employees. They are typically employed by nonprofit organizations to help people in need of social services and assistance receive the support they need.

Connecting with the community is the major focus of this profession. In a health-related organization, one might educate community members about services for cancer screenings, immunizations or child wellness. Outreach workers who focus on education might inform members of the community about training programs, gather feedback on past programs or work with community members to develop new programs. Working as an outreach worker is very challenging as you are responsible for the physical, mental and emotional well-being of people assigned to you, therefore you must possess exceptional communication and listening skills along with ability to connect with all kinds of people.

Outreach Workers who work with a youth organization deal with children who live in undesirable environments. They spend their time in the community helping those in need to get through a difficult period in their life. They function as a liaison between the agencies that offer the relevant services and those who are in need.

Outreach Worker Job Description

• Develop and maintain supportive and effective relationships with your caseload of participants.

• Liaise with referral partners and individual referral agents to ensure that our programs are appropriate to the needs of their clients and keep them informed of progress and outcomes for participants.

• Prepare participant information and keep records as appropriate, ensuring that systems are maintained for tracking and recording post course progress and outcomes.

• Provide coaching to parents in order to improve parenting skills.

• Work with outreach colleagues to identify and signpost potential participants to the most appropriate programs and worker.

• Act as a good listener and provide counseling and support to emotionally disturbed members

• Identify the needs of each individual and make sure that the required resources are available.

• Distribute informational pamphlets among members to inform them regarding the time, place and type of services being made available to them.

• Attend and engage in team and external meetings, support and supervision sessions, and the Performance and Development Review process.


• Undertake any training and professional development as and when required to ensure effective work with young people at risk.