Usually candidates are really scared by thinking of an interview. People become nervous and many negative thoughts start coming into their minds. Negative thoughts can rear their ugly heads during the interview but if you are well prepared, you can easily banish these and move on. All you need to do is to control your nerves and replace negative thoughts with positive ones and you’ll start having positive results.
Consider the following sample interview questions and answers for the position of Medical Office Front Desk Clerk in this regard.
Medical Office Front Desk Clerk Interview Questions and Answers
Do you think that managing the front office desk is more challenging than that of a corporate facility? If yes, why?
Yes, it is a bit tricky because there are a lot of things happening there such as scheduling patients and visitors, bookkeeping, calling patients and it is challenging to handle all these tasks at the same time.
What duties are you carrying out in the role of medical front desk clerk at your current job?
I am responsible for greeting visitors, scheduling appointments, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized.
What have your achievements been to date?
My greatest achievements has been to redesign the scheduling system for the office thereby ensuring accuracy in appointments.
What do you think is the most challenging part of being a medical front desk clerk?
In my view, the most difficult part is to deal with patients who have been waiting for their turn for quite some time and become irritated and annoyed if the patient who has gone into the doctor’s office takes longer than expected.
How to you tackle such a situation?
I try to calm the agitated visitors in a polite and apologetic tone. It mostly works.
Why did you want to become a medical front desk clerk in the first place?
I have always been interested in the position of a medical front desk clerk. Also, my exposure to medical terminologies along with my internship in a medical facility lead me to this decision.