134 Anywhere Road Coventry CV6 7RF
T: 02776 888 5544 M: 0887 222 9999 E: email@example.com
A competent administrator able to provide a general and medical secretarial service and deliver exceptional customer service in a busy office environment. Having outstanding secretarial skills and the ability to remain organised whilst working under pressure. Possessing a natural ability to put people at ease, work as part of a team and also keep track of a doctor’s busy diary.
Can deal confidently with hospital consultants and other senior medical staff whilst managing important administrative and secretarial tasks. Currently looking for suitable secretarial position with a progressive employer.
Central Doctors Surgery – Coventry
MEDICAL SECRETARY June 2008 – Present
Dealing with enquiries from patients, liaising with doctors, consultants and other healthcare professionals. Carrying out all clerical support duties including: photocopying, typing, filing, post, telephone answering etc.
Typing of referral and other letters for GP’s via digital or written dictation.
Entering urgent / routine referrals on patient records.
Answering the telephone and dealing with queries from patients and hospitals etc.
Distributing incoming and outgoing post and information to relevant parties.
Chasing unpaid invoices.
Dealing with enquiries from patients of all backgrounds face to face.
Recording office expenditure and managing the budget.
Assisting in the recruitment of new staff, including training and induction.
Managing the surgery filing systems.
Keeping track of a doctor’s busy diary, organizing travel arrangements, dealing with patients and visitors.
KEY SKILLS AND COMPETENCIES
Implementing and promoting equality and diversity policy.
Can communicate effectively with consultants, legal officials etc.
Able to develop and implement new administrative systems.
Experienced in copy & audio typing – 60 wpm Audio typing.
Able to be discreet and understand the importance of confidentiality.
Ability to focus and high levels of concentration when typing medical letters.
Can deal with aggressive patients and their relatives or friends.
Aware of the relevant legislation and the legal implications of requests for information.
BSc (Hons) Business and Administration
Nuneaton University 2005 – 2008
A levels: Maths (A) English (B) Technology (B) Science (C)
Coventry Central College 2003 – 2005
Available on request.