Computer Support Specialist Sample Job Description
Computer Support Specialists are hired by various organizations where they are required to provide technical assistance, support, and advice to the company’s staff or end-users.
Duties of a Computer Support Specialist include installing and maintaining hardware and software, testing software, solving technical issues, implementing security policies. and updating records.
To work as a Computer Support Specialist, a candidate should have strong skills in installing hardware and software, handling technical issues, and overseeing maintenance of computer systems in an organization. Furthermore, he/she should be capable of educating users about computer systems and their usage.
A college degree in computer science or a similar discipline is typically required for this job.
Computer Support Specialist Sample Job Description
• Install and maintain hardware and software
• Oversee computer information systems
• Manage both hardware and software issues
• Test existing network systems
• Perform regular maintenance to make sure that networks operate correctly
• Resolve issues in local area networks (LANs), wide area networks (WANs), and Internet systems
• Provide technical support to non-IT users
• Educate users about computer systems and their usage
• Organize training sessions to train users in the proper use of hardware and software
• Monitor daily performance of the computer systems in an organization
• Monitor maintenance of computer systems in an organization
• Monitor daily backups and virus protection systems
• Refer defective hardware and software products to vendors or technicians for service
• Run diagnostic programs observe system functioning and cause of problems
• Provide diagnostic reports and recommendations for corrective actions
• Respond to users’ queries regarding computer software and hardware operation
• Maintain daily records
• Maintain knowledge of the latest technologies